Adoption Procedure Information for Customers

22.9.20 - Important Notice

We will be in local lockdown from 6 pm on the 22 September 2020 and can only admit and home cats to Bridgend Borough. We are waiting for further guidance as to whether we can deliver / collect cats from other areas. We will update you as we have more information.  Thank you for your patience and understanding.

Adoption Procedure Information for Customers

We are delighted to announce that we are piloting a new, Hands Free adoption process so that we can continue to rehome cats in our care.

We’ll advertise cats on our websites with the addition of a video for each cat.  This will allow our adopters to get a better idea of the cat’s personality. Adopt with Confidence, our usual policy of openness and honesty still stands – we’ll ensure you’re aware of any medical or behavioural concerns, and we will carefully assess each and every match before deciding whether the home is suitable.


If you are interested in offering a cat a permanent home and like the look of one of our cats, send us an enquiry through the website.  We have a range of cats and kittens in our care with differing needs, our staff will be happy to tell you all about the cats, so that the one you choose will be right for you and your home.


If we think you’re a match, we’ll give you a call or email you to discuss the cat. At this stage we will ask for proof of your address and landlord consent (if applicable). Once this has been received we can reserve the cat for you and we’ll arrange for an Adoption appointment call where you’ll be provided with full information about the cat. If you would prefer to do this via a WhatsApp video call please let us know.


Once the reservation has been placed, we’ll send you the cat’s paperwork via email for you to review and sign.  We will be able to finalise the Adoption once this paperwork is received and the Adoption fee has been paid.

The paperwork consists of a Medical Summary, Adoption Form, and PetPlan Terms for your free one month of insurance cover.  During your Adoption appointment we will talk through this paperwork and discuss settling your new friend into their home.  Arrangements will be made for you to pay the £65 (£80 from 1st July 2020) adoption fee by card payment over the phone. There will also be options to purchase supplies, join our membership scheme and make a donation. We are unable to take any other method of payment at this time.  Once this is complete, we’ll arrange for a driver to bring your new cat to your home, along with their completed paperwork.


We will arrange times to catch up with you to see how your cat is getting on in their new home and provide any advice you may need. This starts from the day the cat is delivered and we will check in with you at 3, 7 and 21 days from their arrival.  At the end of the 21 days we will no longer contact you for updates, but our help doesn’t end there.  We’re only ever a phone call away, so please don’t hesitate to get in touch for any advice you might need! You may also like to consider signing up to our Membership scheme which gives you access to the VetfoneTM line, and we may ask if you would be willing to participate in homing success stories articles.

  Frequently Asked Questions

  • How will you be maintaining social distancing and minimising risk to customers and drivers?

 o   Our team always wear aprons and gloves when handling cats, but we will now also use disposable gloves when touching carriers.  We will put on a fresh pair of gloves to carry your cat to your door.  Our driver will leave the cat on your doorstep and knock/ring the bell/call you.  We will wait at a safe distance to see that you have received the cat before leaving.  We suggest that you wash your hands once you have set the cat up in its safe room.

  • What happens if I change my mind?

o   Your reservation is not binding, so you can cancel any time up until the completion of the adoption paperwork.  As our team are working hard to facilitate a number of enquiries, we’d be grateful if you could carefully consider the commitment of adopting a cat before reserving.

o   Once you adopt the cat, you take full responsibility for their care. 

o   If you feel that they are not settling in well we ask that you give it some time and follow the settling in guidance provided. You can also discuss any concerns you may have during the pre-arranged follow up calls.

o   If after this you feel that the cat is not a good match for your home please contact us and we will arrange for the cat to be collected as soon as possible.

  • What if my cat becomes unwell?

o   Vet practices have been advised to only see cats in emergency situations. Many practices are offering consultations by phone or video call but you may wish to find out your chosen vet’s current status before you adopt. 

o   You may also like to consider signing up to our Membership scheme which gives you access to VetfoneTM.

  • Why can’t I come to the centre and see the cats before I commit?

o   In line with the Government’s advice on the COVID-19 pandemic, our adoption process is entirely Hands Free. 

  • Why can’t you take my cat in if you’re rehoming cats?

o   Although we are piloting new ways of homing this may change at any time based on Government advice, risk to our staff and volunteers, and outcomes of the pilot.  Unfortunately we can’t commit to taking more cats in until we have trialled this new procedure and are confident that it is sustainable.  Our teams are in constant discussion on this matter and will make an announcement when the situation changes.