Frequently Asked Questions

How will you be maintaining social distancing and minimising risk to customers and staff?

Our team will wear disposable gloves and face masks when touching cat carriers and preparing your cat for its homeward journey. When collecting your cat, we will ask you to remain in your car on our car park and phone to notify us of your arrival. Place your cat carrier outside your car and then get back into your vehicle. A team member will put on a fresh pair of gloves and face mask to come out and collect your pet carrier (we do have pet carriers available for purchase if you don’t already have one). Once your new cat is secured in the carrier, we will bring them out to you. We will leave the cat carrier next to your car and wipe the handles of the cat carrier with a disinfectant wipe. We will then retreat to a safe distance (minimum 2 metres) and you can safely exit your vehicle to retrieve your cat. We will remain at a safe distance to answer and questions and see that you have received the cat before leaving. We suggest that you wash your hands once you have arrived home and set the cat up in its safe room.

If you choose to purchase a cat carrier, it will be brand new and have been disinfected.


What happens if I change my mind?

Your reservation is not binding, so you can cancel any time up until the completion of the adoption paperwork. As our team are working hard to facilitate a number of enquiries, we’d be grateful if you could carefully consider the commitment of adopting a cat before reserving.
We have many cats needing our help and have a limited number of pens. Therefore we ask that you collect your new cat within 7 days of reserving them, in order to free up a pen as soon as possible for another cat in need.  

Once you adopt the cat, you take full responsibility for their care. If you feel that they are not settling in well, we ask that you give it some time and follow the settling in guidance provided. You can also discuss any concerns you may have during the pre-arranged follow up calls.

If after this, you feel that the cat is not a good match for your home, please contact us and we will arrange for the cat to be brought back into our care as soon as possible.

What if my cat becomes unwell? 

Once you adopt the cat, you take full responsibility for their care, including veterinary provisions. Most vet practices have now resumed routine services, although they will have social distancing measures in place. Many practices are offering consultations by phone or video call, but you may wish to find out your chosen vet’s current status before you adopt. You may also like to consider signing up to our Membership scheme which gives you access to VetfoneTM.

Why can’t I come to the centre and see the cats before I commit?

In line with the Government’s advice on the COVID-19 pandemic, our adoption process is entirely Hands Free.

Why can’t you take my cat in if you’re rehoming cats?

We have resumed bringing cats into care via a waiting list system. Cats are prioritised according to the circumstances in which they need help and our spaces are extremely limited. Although we are using the new system of Hands Free Homing, this may change at any time based on Government advice, risk to our staff, volunteers, the public and the cats. Our teams are in constant discussion on this matter and will make an announcement if/when the situation changes. If you need to relinquish your cat, please call us on 01386 833 343 or email Evesham@cats.org.uk.