Hands Free Homing

Adoption Procedure Information for Customers

We are delighted to announce that we have resumed adoptions using a hands-free process so that we can continue to rehome cats in our care.

We’ll advertise cats on our website with the addition of a video for each cat. This will allow our adopters to get a better idea of the cat’s personality. Adopt with Confidence, our usual policy of openness and honesty, still stands. We’ll ensure you’re aware of any medical or behavioural concerns, and we will carefully assess each and every match before deciding whether the home is suitable


If you are interested in offering a cat a permanent home and like the look of one of our cats, send us an enquiry through the website. To view cats available for adoption visit our Adopt a cat page. 

We have a range of cats in our care with differing needs. Our staff will be happy to tell you all about the cats, so that the one you choose will be right for you and your home. If none of the cats advertised are what you're looking for, keep checking our website, as new cats are added regularly.


If we think you’re a potential match, we’ll contact you to discuss the cat. At this stage we will ask for proof of your address and landlord consent (if applicable). Once this has been received, we’ll arrange a video call appointment where you’ll be provided with full information about the cat and you can meet the cat via live video. We use Microsoft Teams as our video call platform.

At the end of the video call, if it is a suitable match and you would like to proceed, we will reserve the cat for you. Your cat will be reserved to you for a maximum of 7 days.


Once the reservation has been placed, we’ll send you the cat’s adoption paperwork via email for you to review. We’ll arrange a second video call appointment so we can talk you through the paperwork, terms and conditions and witness you signing the adoption. We will also discuss how to settle your new furry family member into their new home.

The paperwork consists of a Medical Summary, Adoption Form and PetPlan Terms for your free one month of insurance cover. You will also need to pay the £75.00 adoption fee at this time. We will take your card details via video chat so you can witness us processing the payment. Unfortunately we are unable to take any other method of payment at this time. There will also be options to purchase supplies, join our membership scheme and make a donation if you wish. You then need to send the signed paperwork back to us via email. You can either scan a copy or take a photo of it. We will be able to finalise the adoption once this paperwork is received and the adoption fee has been paid.

Once this is complete, we’ll arrange a time and date for you to collect your new cat, along with any goods you have purchased. Please note, your cat must come home to you within 7 days of reservation.


We will arrange times to catch up with you to see how your cat is getting on in their new home and provide any advice you may need. This starts from the day your cat comes home and we will check in with you at 3, 7 and 21 days from their arrival.

At the end of the 21 days we will no longer contact you for updates, but our help doesn’t end there. We’re only ever a phone call away, so please don’t hesitate to get in touch for any advice you might need! You may also like to consider signing up to our Membership Scheme which gives you access to the VetfoneTM line. We may also ask if you would be willing to participate in homing success story articles.