FAQ Hands-Free Homing

Frequently Asked Questions

Q. How will you be maintaining social distancing and minimising risk to customers and drivers?

A. We will always follow current government guidance, without putting adoptees or our volunteers at risk. Our team always wear aprons and gloves when handling cats, but we will now also use disposable gloves when touching carriers. We will put on a fresh pair of gloves to carry your cat to your door. Our driver will leave the cat on your doorstep and knock/ring the bell/call you. We will wait at a safe distance to see that you have received the cat before leaving. We suggest that you wash your hands once you have set the cat up in its safe room.

Q. What happens if I change my mind?

A. Your reservation is not binding, so you can cancel any time up until the completion of the adoption paperwork. As our team are working hard to facilitate a number of enquiries, we’d be grateful if you could carefully consider the commitment of adopting a cat before reserving.

Q. Once you adopt the cat, you take full responsibility for their care.
A. If you feel that they are not settling in well we ask that you give it some time and follow the settling in guidance provided. You can also discuss any concerns you may have during the pre-arranged follow up calls.

If after this you feel that the cat is not a good match for your home please contact us and we will arrange for the cat to be collected as soon as possible.

Q. What if my cat becomes unwell?

A. Vet practices have been advised to only see cats in emergency situations. Many practices are offering consultations by phone or video call but you may wish to find out your chosen vet’s current status before you adopt.

You may also like to consider signing up to our Membership scheme which gives you access to our Vetfone line.

Q. Why can’t I come and see the cat(s) before I commit?

A. In line with the Government’s advice on the COVID-19 pandemic, our adoption process is entirely Hands-Free.