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Due to the current situation with coronavirus, Cats Protection has had to make changes to our usual services. Read on to find out more about these temporary changes. We will be updating our advice regularly as the situation progresses.

Can I adopt a cat from you?

We now have a new hands-free homing approach for some of our centres and branches. This is to ensure that we can continue to help as many cats as possible at this time by matching them with their perfect family and also helps to free up spaces in our centres for cats in need.

Find out more about hands-free homing

Can you rehome my cat?

Our branches and centres are starting to reopen so we may be able to help you. Please contact your nearest Cats Protection branch or centre. You can find your nearest centre or branch by typing in your postcode into our Find Us tool.

Can you temporarily look after my cat while I am ill?

Cats Protection is unable to offer a temporary boarding service for owned cats.

Are Cats Protection branches and centres open?

Our branches and centres are now starting to reopen, please find your nearest branch or centre via our Find Us tool.

When will Cats Protection shops be re-opening?

We are reopening our shops in phases beginning 1st July and we will phase the re-opening of over 90 shops throughout July. To see if a shop is open in your area we advise you to visit the shops local Facebook page. Shops will be trading between the hours of 10am - 4pm initially so that our teams can thoroughly clean and restock each day. To keep our volunteers, employees and shoppers safe, we’ll be implementing the following measures in store:

  • strictly adhering to social distancing rules
  • using floor markers to assist in maintaining distances
  • issuing our team with PPE
  • providing hand sanitiser stations for customer use
  • cashless payments
  • regular and thorough cleaning

Can I donate to your charity shops?

We’re always grateful of donations and really appreciate the generosity of our supporters. We’ll be putting procedures in place in every shop to ensure we can accept, process and store donations safely, including quarantining donations for 72 hours before processing. If you’d like to donate to a shop near you, we’d recommend phoning the shop first to arrange a drop-off.

If your local shop is closed we ask that you please hold onto your donations until we are able to receive them. Items left outside shops are at risk of being damaged through weather conditions or stolen, so we ask that you kindly donate to us during trading hours.

What will happen to the cats in your care?

We are continuing to provide high levels of care for the cats in our branches and centres. We are phasing the opening of our centres and branches to rehome these cats.

Is the neutering helpline still open?

The National Neutering Helpline is currently open from 9.30am – 1pm, Monday to Friday.

Find out more about our neutering services

Will you still be able to provide financial assistance towards the cost of neutering my cat?

Yes, we can still help with subsidised neutering. Our regional neutering campaigns are continuing for the time being. However, most vets will only be doing urgent or emergency treatments.

Find out more here

Is Cats Protection currently helping to neuter feral cats?

We are now able to trap, neuter and return (TNR) feral cats in England, Wales, Scotland and Northern Ireland. All TNR work will be subject to an initial risk assessment and care will be taken to follow national and local government COVID-19 restrictions.

We are able to occasionally lend traps to members of the public for TNR purposes, please contact your local branch or centre for more information. Papers collars can be fitted to suspected stray cats where possible, to determine if they are owned.

I’m taking part in a fundraising event. Are they going ahead? What do I do if they are postponed?

Unfortunately our face-to-face events are on hold until further notice. For local and regional events organised by branch and centres, please visit their individual websites for updated information. If you’re unsure, please contact our Events team who will do their best to help. Email or call 01825 741 960.

Find out more about events

Can I volunteer with you now?

We’re beginning to open up our volunteering opportunities, so you’ll see some areas now have roles available. Rest assured lots more volunteering opportunities will be coming very soon.

You can still contact if you have a volunteering query.

Is Paws Protect still operating?

Please contact Paws Protect directly on 0345 260 1280 (9am to 5pm Mon-Fri) to discuss your specific circumstances. Please note we are only able to speak to referrals who are fleeing domestic abuse.

Are you still accepting job applications to join Cats Protection?

Yes. Visit our careers site to find details of our current recruitment activity.

What is Cats Protection doing to protect its staff and volunteers?

Cats Protection is taking extra precautions to try and ensure that we keep our people safe. This includes:

  • a phased reopening of our shops
  • enabling employees who can work from home to do so
  • closing all centres to the public – all of our centres are running on small teams only, focusing only on cat care (with social distancing in place and different teams on different days to limit risk)
  • meetings, interviews and visits are taking place by telephone/online where possible or, if necessary, postponed
  • all employees and volunteers with an underlying medical condition are ceasing activities for Cats Protection that bring them into contact with others

Information is correct as of 3 August 2020.

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