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Due to the coronavirus pandemic, Cats Protection had to make changes to our usual services. Read on to find out more about these changes. We will continue to update our advice regularly in line with Government advice.

Can I adopt a cat from you?

For the foreseeable future, we are continuing with our virtual homing approach, with one small change, our centres will be offering visits by appointment – giving you a chance to meet the cat you’ve been matched to. Collection of your cat will usually take place by appointment from one of our centres or branches across the UK, but in some circumstances we may be able to deliver your new cat to you. This is to ensure that we can continue to help home as many cats as possible by matching them with their perfect family.

Find out how to adopt a cat with us

Can you rehome my cat?

Our ability and capacity to take in cats may vary across the UK due to the local situation. We will arrange an appointment for you to drop your cat off with us. In some circumstances we may be able to arrange collection of your cat.

If you are thinking about giving up your cat click here.

To find out about rehoming where you live please contact your nearest Cats Protection branch or centre. You can find your nearest centre or branch by typing your postcode into our Find Us tool.

Can you temporarily look after my cat while I am ill?

Cats Protection is unable to offer a temporary boarding service for owned cats.

Are Cats Protection branches and centres open?

Cats Protection centres and branches are taking in and arranging collection of cats by appointment.

To find out what is happening in your local branch or centre please contact Cats Protection on 03000 12 12 12 or visit our Find Us tool to contact them directly.

Are Cats Protection shops currently open?

Our shops have been open from 12 April (England and Wales) and 26 April (Scotland) and are following national and local guidance across the UK.

To keep our volunteers, employees and shoppers safe, we are implementing the following measures in store:

  • maintaining social distancing with our teams and encouraging customers to do the same
  • encouraging customers to wait outside if a shop is full
  • continuing to wear masks in our shops and encouraging customers to do the same (where possible)
  • Continuing to use till screens
  • Continuing to keep our shops ventilated as much as possible
  • Continuing to issue our teams with PPE
  • Continuing to provide hand-sanitiser stations for customer use
  • Continuing with regular and thorough cleaning
  • Continue to keep our fitting rooms closed

To find your nearest shop, visit Find a Shop.

Can I donate to your charity shops?

We’re always grateful for donations and really appreciate the generosity of our supporters. We’ll be putting procedures in place in every shop that is open to ensure we can accept, process and store donations safely. If you’d like to donate to a shop near you, we’d recommend phoning the shop first to arrange a drop-off.

If your local shop is closed due to regional or national restrictions we ask that you please hold onto your donations until we are able to receive them. Items left outside shops are at risk of being damaged through weather conditions or stolen, so we ask that you kindly donate to us during trading hours.

What will happen to the cats in your care?

We are continuing to provide high levels of care for the cats in our branches and centres.

Is the neutering helpline still open?

The national Neutering Helpline is currently open from 9.30am – 1pm, Monday to Friday on 03000 12 12 12.

Find out more about our neutering services

Will you still be able to provide financial assistance towards the cost of neutering my cat?

Yes, we can still help with subsidised neutering. Our regional neutering campaigns are continuing for the time being. However, most vets will only be doing urgent or emergency treatments.

Find out more here

Is Cats Protection currently helping to neuter feral cats?

We are following national and local guidance across the UK to determine whether or not we are able to do trap, neuter and return (TNR) of feral cats.

Any TNR work we do will be subject to an initial risk assessment and care will be taken to follow national and local government COVID-19 restrictions.

Find out more about our neutering services here, or call us on 03000 12 12 12.

I am supporting a local or regional fundraising event. Are they going ahead?

We are beginning to resume face-to-face fundraising with risk assessments and social distancing from 12 April (England, Wales and Northern Ireland) and 26 April (Scotland). Please visit the individual branch and centre websites for updated information. If you’re unsure, please contact our Fundraising team who will do their best to help. Email fundraising@cats.org.uk or call 01825 741 960.

Find out more about events

I am due to take part in a challenge event to raise funds for Cats Protection. Are they going ahead?

Our challenge events are back up and running. They are COVID-safe and there are virtual options where possible.

If you would like further information or to check on your specific challenge please contact our Events team who will do their best to help. Email events@cats.org.uk or call 01825 741 960.

Find out more about challenge events

Can I host an event to raise funds for Cats Protection?

We have begun to resume face-to-face events and many of our fundraising events now have virtual options.

If you would like to find out more or receive guidance on how to turn your fundraising event virtual, please contact our Events team who will do their best to help. Email events@cats.org.uk or call 01825 741 960.

Can I volunteer with you now?

For the latest updates on if you can volunteer with us, click here. If you prefer, you can contact your nearest Cats Protection team direct – you can search by your postcode here.

Please do contact volunteering@cats.org.uk if you have a volunteering query.

Find out more about volunteering

Is Paws Protect still operating?

Yes, Paws Protect continues to offer a full service with COVID-19 safety measures in place. Please note we are only able to speak to referrals who are fleeing domestic abuse.

Are you still accepting job applications to join Cats Protection?

Yes. Visit our careers site to find details of our current recruitment activity.

What is Cats Protection doing to protect its staff and volunteers?

Cats Protection is taking extra precautions to try and ensure that we keep our people safe. This includes:

  • enabling employees who can work from home to do so
  • We are restricting public access to our centres and branches with social distancing in place in line with government advice
  • meetings, interviews and visits are taking place by telephone/online where possible or, if necessary, postponed
  • all charity events and meetings are taking place by telephone/online where possible or have been postponed
  • all our work places present a COVID-safe environment.

Information is correct as of 26 July 2021.

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