Due to the current situation with coronavirus, Cats Protection has had to make changes to our usual services. Read on to find out more about these temporary changes. We will be updating our advice regularly as the situation progresses.

Can you temporarily look after my cat while I am ill?

Cats Protection is unable to offer a temporary boarding service for owned cats.

Are Cats Protection branches and centres open?

Cats Protection centres and branches are beginning to take in and arrange collection of cats by appointment.

To find out what is happening in your local branch or centre please contact Cats Protection on 03000 12 12 12 or visit our Find Us tool to contact them directly.

Are Cats Protection shops currently open?

Our shops opened on 12 April (England and Wales) and 26 April (Scotland) and are following national and local guidance across the UK.

To keep our volunteers, employees and shoppers safe, we are implementing the following measures in store:

• strictly adhering to social distancing rules
• using floor markers to assist in maintaining distances
• issuing our teams with PPE
• providing hand sanitiser stations for customer use
• cashless payments
• regular and thorough cleaning

To find your nearest shop, visit Find a Shop.

Can I donate to your charity shops?

We’re always grateful for donations and really appreciate the generosity of our supporters. We’ll be putting procedures in place in every shop that is open to ensure we can accept, process and store donations safely. If you’d like to donate to a shop near you, we’d recommend phoning the shop first to arrange a drop-off.

If your local shop is closed due to regional or national restrictions we ask that you please hold onto your donations until we are able to receive them. Items left outside shops are at risk of being damaged through weather conditions or stolen, so we ask that you kindly donate to us during trading hours.

What will happen to the cats in your care?

We are continuing to provide high levels of care for the cats in our branches and centres.

Is the neutering helpline still open?

The national Neutering Helpline is currently open from 9.30am – 1pm, Monday to Friday on 03000 12 12 12.

Will you still be able to provide financial assistance towards the cost of neutering my cat?

Yes, we can still help with subsidised neutering. Our regional neutering campaigns are continuing for the time being. However, most vets will only be doing urgent or emergency treatments.

Is Cats Protection currently helping to neuter feral cats?

We are following national and local guidance across the UK to determine whether or not we are able to do trap, neuter and return (TNR) of feral cats.

Any TNR work we do will be subject to an initial risk assessment and care will be taken to follow national and local government COVID-19 restrictions.

Find out more about our neutering services here, or call us on 03000 12 12 12.

I am supporting a local or regional fundraising event. Are they going ahead?

We are beginning to resume face-to-face fundraising with risk assessments and social distancing from 12 April (England, Wales and Northern Ireland) and 26 April (Scotland). Please visit the individual branch and centre websites for updated information. If you’re unsure, please contact our Fundraising team who will do their best to help. Email fundraising@cats.org.uk or call 01825 741 960.

I am due to take part in a challenge event to raise funds for Cats Protection. Are they going ahead?

Our challenge events are back up and running. They are COVID-safe and there are virtual options where possible.

If you would like further information or to check on your specific challenge please contact our Events team who will do their best to help. Email events@cats.org.uk or call 01825 741 960.

Can I host an event to raise funds for Cats Protection?

We have begun to resume face-to-face events and many of our fundraising events now have virtual options.

If you would like to find out more or receive guidance on how to turn your fundraising event virtual, please contact our Events team who will do their best to help. Email events@cats.org.uk or call 01825 741 960.

Can I volunteer with you now?

For the latest updates on if you can volunteer with us, click here. If you prefer, you can contact your nearest Cats Protection team direct – you can search by your postcode here.

Please do contact volunteering@cats.org.uk if you have a volunteering query.

Is Paws Protect still operating?

Yes, Paws Protect continues to offer a full service with COVID-19 safety measures in place. Please note we are only able to speak to referrals who are fleeing domestic abuse.

Are you still accepting job applications to join Cats Protection?

Yes. Visit our careers site to find details of our current recruitment activity.

What is Cats Protection doing to protect its staff and volunteers?

Cats Protection is taking extra precautions to try and ensure that we keep our people safe. This includes:

• enabling employees who can work from home to do so
• We are restricting public access to our centres and branches with social distancing in place in line with government advice
• meetings, interviews and visits are taking place by telephone/online where possible or, if necessary, postponed
• all charity events and meetings are taking place by telephone/online where possible or have been postponed
• all our work places present a COVID-safe environment.

Information is correct as of 19 May 2021.

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