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Hands-Free Homing at the NCAC

27 November 2020

During COVID-19 restrictions, Cats Protection has successfully homed more than 10,000 cats by its new Hands-Free Homing process.

The National Cat Adoption Centre has been part of this solution from the start.

This is to ensure that we can continue to help as many cats as possible at this time by matching them with their perfect family and freeing up more space in our centres. If you’re interested in adopting a cat from us please take a look here Adopt a Cat. If you think you could be the #PurrfectMatch for one of these lovely moggies, please fill out a contact form located on your chosen cats profile page.

Adopt with Confidence. Our friendly staff at the NCAC will help you choose a cat that is best suited to you, your lifestyle and your home. When you give a home to a cat or kitten from us, you can be assured that it has been vet checked, neutered (if it is old enough), vaccinated, microchipped, and treated for fleas and worms.
We have in place extensive procedures that are enabling carefully controlled rehoming without putting people at risk of infection, and without a negative impact on cat welfare. Therefore, we cannot guarantee that you will be able to adopt a cat at this time but we will be ensuring that all our cats are matched with potential owners who are able to provide the environment and lifestyle required by each cat’s individual needs.

If you are interested in offering a cat a permanent home and like the look of one of our cats, send us an enquiry through the website. To view cats available for adoption clich here: Adopt a Cat. We have a range of cats and kittens in our care with differing needs, our staff will be happy to tell you all about the cats, so that the one you choose will be right for you and your home.

If we think you’re a good match, we’ll give you a call or email you to discuss the cat's likes, dislikes and medical history, behaviour and what sort of home the cat needs. At this stage we will ask for proof of your address and landlord consent (if applicable). Once this has been received we can reserve the cat for you and we’ll arrange for an Adoption appointment call where you’ll be provided with full information about the cat. If you would prefer to do this via a WhatsApp video call please let us know. The next step is a full homing interview, where settling in advice will be offered and talking through your cats needs. 

Once the reservation has been placed, we’ll send you the cat’s paperwork via email for you to review and sign. We will be able to finalise the Adoption once this paperwork is received and the Adoption fee has been paid.

The paperwork consists of a Medical Summary, Adoption Form, and PetPlan Terms for your free one month of insurance cover. During your Adoption appointment we will talk through this paperwork and discuss settling your new friend into their home.

Arrangements will be made for you to pay the £95 adoption fee by card payment over the phone. There will also be options to purchase supplies, support us and make a donation. We are unable to take any other method of payment at this time. Once this is complete, we’ll arrange for a driver to bring your new cat to your home, along with their completed paperwork.

If you find yourself in the sad position of having to relinquish your cat for rehoming, we are here to listen and help. Get in touch (01825 741331 / cattery.reception@cats.org.uk) to talk about your cat and, if we can help, we will discuss options and explain our waiting list. 


We will arrange times to catch up with you to see how your cat is getting on in their new home and provide any advice you may need. This starts from the day the cat is delivered and we will check in with you at seven and 21 days from their arrival.

At the end of the 21 days we will no longer contact you for updates, but our help doesn’t end there. We’re only ever a phone call away, so please don’t hesitate to get in touch for any advice you might need! We may ask if you would be willing to participate in homing success stories articles.

At this time, we are operating a waiting list for new admissions. If you find yourselves in the sad position of having to relinquish your cat for rehoming, we are here to listen and help on 01825 741331 or cattery.reception@cats.org.uk. At this time, the hands-free admissions process will be explained to you.