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Our Contact Centre volunteers are the friendly and passionate voices behind Cats Protection’s National Information Line, Paws to Listen grief support service and Facebook page.

Connecting into Cats Protection’s call centre through the internet, our volunteers are based from their own homes and are the first point of contact for incoming calls, emails and social media posts from members of the public. They provide information and advice to members of the public around the charity and many cat-related topics, including: adopting and rehoming cats, helping stray cats and general cat care.

Volunteers are at the heart of our service, without them we would not be able to help the many members of public that contact us with their cat-related enquiries. You can learn more about the volunteer roles with our Contact Centre below. If you’d like to become a part of the team then do get in touch, we’d love to hear from you!

Watch our Contact Centre video playlist

Apply to be a Contact Centre volunteer

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