Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.
As a charity we receive numerous enquiries on a daily basis from members of the public related to cats and feline welfare. Our enquiries volunteers are part of a passionate team of volunteers that help Cats Protection signpost and manage these enquiries. They help our feline friends answering questions from members of the public, providing advice and signposting queries to other volunteers and employees if needed.
Helpline Volunteers required!
Are you always talking about cats and have some spare time? Then why not become a Helpline Telephone Volunteer with Cats Protection Perth Branch!
Our Perth branch was established in 2000 and telephone calls to our branch are responded to by a dedicated team of helpline volunteers on a daily basis. All calls are diverted to our answering service and then the helpline volunteer for each day phones into the service and takes a note of the messages. They then ring the caller back to get full details and help with their query. Each helpline volunteer has a dedicated day per week - but that doesn't require you to sit by the phone all day! Checking and responding to the messages every couple of hours or so is fine. Volunteers then email the message details at the end of each day to the committee and other volunteers for action. Ideally, we are looking for a volunteer to provide cover on a Tuesday.
Experience and knowledge of cats would be an advantage, but don’t worry – full training is available and you will have back-up from our existing friendly team.
You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by being the link between members of the public and Cats Protection. You will also meet new people, make new friends and be part of a dedicated team of volunteers.
Our enquiries volunteers usually spend 4 to 6 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.