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Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

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A bit about this role

Our contact centre volunteers are the friendly and passionate voices behind our National Information Line. They provide information and advice to members of the public around Cats Protection and many cat-related topics, including: adopting cats, re-homing cats, helping stray cats and cat care.

Based from their own homes, our Contact Centre volunteers are the first point of contact for incoming calls from members of the public. They play a key role in helping our feline friends lead happy and healthy lives by helping members of the public with their cat-related queries.



What can you expect to be doing?

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by providing help and guidance to members of the public in relation to all things Cats Protection. You will meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

Time expectation

Our Contact Centre volunteers usually spend around 3 to 6 hours per week in this home based, flexible role. Due to the National Information Line opening hours, volunteering time is during office hours, which are Monday to Friday between 9am and 5pm. We normally agree times a week in advance so we ensure we can service all incoming calls.

Additional information

At Cats Protection we believe our volunteers should be happy and confident in their roles. To make sure this is the case, we provide dedicated full training over the phone with ongoing support and guidance from our team of Contact Centre Coordinators located at the National Cat Centre. We also offer varied online training and have wide-ranging policies covering all aspects of volunteering. The team have a dedicated private Facebook group for discussion and interaction with other volunteers supporting the service.

We hope the support we provide will ensure our volunteers have an enjoyable and great experience with Cats Protection. 

Contact Details:

NCC - Contact Centre Team

Charlotte Hardman
ContactCentre.Recruitment@cats.org.uk

Closing Date:

31 Jan 2020

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