Welwyn Hatfield Branch are SuperSTARS!

Each month Cats Protection awards one branch “SuperSTAR” status in recognition of their volunteering best practice. I am delighted to tell you that November’s Super- STARS were Welwyn Hatfield Branch for their brilliant system for responding to enquiries and the great feed-back the amazing team of volunteers received.

As a little thank-you for featuring as a Volunteer SuperSTAR, the winner is awarded points, which are equivalent to cash to help buy items to help cats. The following extracts are from the Cats Protection news update, sent to all volunteers:-

“Welwyn Hatfield have adopted a system for dealing with enquiries to ensure consistency and a fair service. When someone contacts the branch, they are sent, where possible, a standard reply for that query. Overall, the branch has built a good reputation and by having a system with standard replies, they can keep track of all potential adopters and where they are in the process. With such great feedback, we feel Welwyn Hatfield District have got some great procedures that work really well for them and deserve to be November’s SuperSTARS!

Congratulations everyone - we know we’re a great team - but it’s wonderful to get this recognition!