OUR CATLINE IS OPEN AND MANNED DAILY. CALL 01332 206956 AND LEAVE A MESSAGE.
Our charity shop at 31 Wardwick Derby DE1 1HA will reopen to members of the public from Monday 27th July. The new opening hours are now MONDAY TO SATURDAY from 10 am to 4pm. This will be extended from 9am to 5pm from Monday 3rd August.
To adhere to social distancing we will operate a maximum capacity of 6 customers only, this may cause a slight delay in you being able to enter the shop but please be respectful of this and bear with us whilst we also adapt to the ‘new normal’.
Our fitting rooms will be temporarily closed and our usual returns procedure will be in place.
To keep you safe, our volunteers will be wearing the appropriate Personal Protective Equipment (PPE) and customers will be expected to wear appropriate face coverings as per the new government guidelines
DONATIONS TO OUR CHARITY SHOP
The shop will open on Saturday 25th July FOR THE DELIVERY OF DONATIONS ONLY. However, we would ask some of you, if you can, to leave your donations till the following week. You can park at the front of the shop for a short time but please leave your boot open so the traffic wardens know you are simply dropping off. We look forward to welcoming you all back and can assure you that the safety of our customers, as well as are volunteers, are paramount.
EVERYONE LOVES A BARGAIN, so from Monday 27th July, for one week only, you will receive a voucher worth £3 with your first purchase. This voucher can be redeemed on your next visit when you buy any donated goods amounting to over £5. In other words, when you buy any donated items costing £5 or over, you will receive £3 off the cost.
If you urgently need our help to rehome your cat please call the national helpline 03000 12 12 12 and they will liaise with our regional management as to whether we or another branch / adoption centre are in a position to help. Please only do this if necessary, for example if you or the cats will be without a home in the near future, or if there is a major health issue involved.
If your cat needs urgent veterinary treatment please call your vet in the first instance and your veterinary team will be able to triage the case over the phone. They will likely then offer a phone, video or face to face consultation dependent on the urgency / need for the patient to be seen. Please make sure you are aware of your veterinary practice's opening hours and consult protocols at this time.