Cats Protection (CP) is the UK’s leading feline welfare charity, registered in England and Wales (no. 203644) and Scotland (no. SC037711). As a charity that receives no government funding, we rely entirely on the kindness and generosity of our valued supporters to help around 200,000 cats and kittens every year. We are completely committed to protecting our supporters’ personal information and will only use the information that you provide lawfully.
This policy explains how we collect and use your information and it may be necessary to update it at any time without notice so please check it regularly.
If you have any queries about this policy please contact the Data Protection team, Cats Protection, National Cat Centre, Chelwood Gate, Sussex, RH17 7TT or email firstname.lastname@example.org
When you provide us with your personal information you are agreeing to this policy and consenting to our collection and use of that information as set out in this policy.
We may obtain personal information from you in a variety of ways, including when you:
We may also obtain your information from a third party supplier, in order to send you postal communications, where you have given permission for your details to be shared with other organisations - namely charities. This could be when buying a product or registering for an event, service or competition. We will only collect your information in this way if we believe you may be interested in hearing from Cats Protection, and where you have not opted-out of receiving unsolicited marketing communications, by checking your details against the Mailing Preference Service. We will always tell you where we have obtained your details from and how to stop your details from being processed in this way in the future should you object.
All information collected is processed in accordance with our legal requirements and applicable data protection legislation.
The information we collect depends upon your reason for visiting our website or one of our centres, branches or shops, but may include:
Cats Protection has a legal basis for processing your personal information in relation to the reasons you have submitted your details these include:
When we have your consent to process your information for a specific purpose, for instance:
When the processing is in relation to a contract we may have with you, for instance:
When the processing is necessary in order for us to comply with a legal obligation, such as data protection and any other applicable legislation, for instance;
When we exercise our legitimate interest to raise the charity’s profile, awareness and funds to support the welfare of cats in our care, by:
CP will never swap or sell your details. When dealing with your personal information we will always comply with the current UK data protection law and any other applicable legislation.
We will only use your personal information for direct marketing purposes if we are permitted to do so by law or if we have your consent. For more information on direct marketing go to Marketing communication. The law does permit us to send marketing mail (post) without prior consent until you opt-out of this service which you can do at any time.
You can update your communication preferences by writing to Freepost Cats Protection or emailing email@example.com
We take the security of your information very seriously and have put appropriate measures in place to minimise the risk to your information from loss, theft or misuse. These include:
We will never share your personal information:
There are some circumstances where we may need to share your information. For instance:
You have the right to ask for a copy of the information we hold about you (this is called a Subject Access Request) and how we use that information. You can also request that any inaccuracies are corrected and, in certain circumstances, request that CP should stop processing your personal information, arrange for it to be transferred or erased.
If you wish to pursue any of the above rights or have any other concerns regarding your information that CP may hold please email firstname.lastname@example.org or write to the Information Governance Team, Cats Protection, National Cat Centre, Chelwood Gate, Sussex, RH17 7TT.
Change contact details or consent
If your personal details change, please help us to keep your information up-to-date by notifying us.
If at any time you’d like us to change the way we contact you, if you would prefer that we did not profile your data, or if you would like to opt out of our communications altogether please contact a member of our Supporter Services team to action your request by:
We will only email or text you if we have your consent to do so, but if you receive anything you would rather not, please let us know. We include an unsubscribe option within every email/text message we send so you are always in control of what you receive.
There are also details of how to opt out of mailings in every pack sent in the post. If you receive a mailing you do not want please let us know so we can update your communication preferences. This will help us to ensure we only ever send you materials that you would like to receive.
Please allow a 28-day period for any changes to take effect.
All information published on this site is provided to the best of our knowledge.
However, while Cats Protection is happy to supply any assistance and guidance regarding feline welfare to Cats Protection supporters and members of the public, it must be appreciated that such guidance is based only on information supplied to Cats Protection and Cats Protection will not be liable for injury, loss or damage arising from such guidance supplied.
You may print any newsletter or factsheet on this site for your own information but you may not sell it, reproduce it on the internet, distribute it, alter it, or reprint it in any publication without permission from the Communications Department, Cats Protection, National Cat Centre, Chelwood Gate, Sussex, RH17 7TT or email email@example.com
Should you be dissatisfied with our response to your complaint you can contact the Information Commissioner’s Office via their website https://ico.org.uk/ or telephone 0303 123 1113.
If you prefer you can also write to them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
This policy was last updated Feb 2020