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Looking to adopt a cat, find your nearest Cats Protection centre or find out more about us? You can find out some of the answers to our most frequently asked questions below.


If you’d rather talk to us (and we’d love to hear from you), call our dedicated National Information Line team on 03000 12 12 12.

We also welcome your thoughts on your experience with us - whether you've recently adopted a cat or visited one of our shops or centres. Give us your feedback - we're all ears!

Our Information Helpline, Supporter Services (option 3) and Neutering (option 2) teams are open Monday-Friday 9am-5pm.

03000 12 12 12
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Enter a postcode and select the correct address from the results returned, or click here to enter your address manually

We'd love to keep in touch, by telling you about our work with cats, inviting you to support fundraising appeals, join events, campaigns or to volunteer. However, we don't want to bother you unnecessarily. That is why we may analyse your personal information (and in some cases add publicly available information) to help ensure we send you communications we think you will care about. Rest assured, we'll never swap or sell any details about you with other organisations.

If you'd like to receive information in the following ways, please tick accordingly:

If you wish to change the ways we contact you, please contact Supporter Services by telephoning 0800 917 2287 Monday to Friday during office hours (9am-5pm), emailing supporter.services@cats.org.uk or writing to us at Freepost Cats Protection.

We will also process your data for administrative purposes and to contact you about your donation.

Please visit www.cats.org.uk/terms/terms-privacy if you have any questions about how we use your data.

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Give us your feedback - we're all ears!

I'd like to feed back on my experience

Coronavirus

Where can I find the latest updates on coronavirus relating to Cats Protection?

Complaints and compliments

I wish to pass on a compliment

I wish to pass on a compliment

Understanding what we are doing right is important to us so please use the form below to share your thoughts. Thank you! 

Enter a postcode and select the correct address from the results returned, or click here to enter your address manually

We'd love to keep in touch, by telling you about our work with cats, inviting you to support fundraising appeals, join events, campaigns or to volunteer. However, we don't want to bother you unnecessarily. That is why we may analyse your personal information (and in some cases add publicly available information) to help ensure we send you communications we think you will care about. Rest assured, we'll never swap or sell any details about you with other organisations.

If you'd like to receive information in the following ways, please tick accordingly:

If you wish to change the ways we contact you, please contact Supporter Services by telephoning 0800 917 2287 Monday to Friday during office hours (9am-5pm), emailing supporter.services@cats.org.uk or writing to us at Freepost Cats Protection.

We will also process your data for administrative purposes and to contact you about your donation.

Please visit www.cats.org.uk/terms/terms-privacy if you have any questions about how we use your data.

Submit
I wish to make a complaint


We are sorry to hear that you are unhappy about an aspect of our work or services. You can use this form to tell us about your concerns. You can find our Complaints Procedure including details of how to contact us offline and how we will respond to your complaint here.

Enter a postcode and select the correct address from the results returned, or click here to enter your address manually

The contact information you provide here will only be used to record and respond to your complaint and will not change any contact preferences you have previously expressed.

If you wish to change the ways we contact you, please contact Supporter Services by telephoning 0800 917 2287 Monday to Friday during office hours (9am-5pm), emailing supporter.services@cats.org.uk or writing to us at Freepost Cats Protection.

We will also process your data for administrative purposes and to contact you about your donation.

Please visit www.cats.org.uk/terms/terms-privacy if you have any questions about how we use your data.

 
Submit

Financial assistance with cat care

Can I get help with veterinary costs?

Can I get help with veterinary costs?

Cats Protection is only able to provide financial assistance towards neutering costs. However, the People’s Dispensary for Sick Animals (PDSA) provides a range of medical and surgical veterinary services for sick and injured pets if owners are in receipt of certain benefits. To find your nearest PDSA PetAid hospital, visit the PDSA website or call 0800 731 2502.

Can I get help with neutering?

Lost and found cats

What should I do if my cat is lost? What should I do if I find a stray cat?

Find your nearest branch, centre or shop

How can I find my nearest branch, centre or shop?

Adopt a cat

How can I adopt a cat with Cats Protection?

Cat care advice

Where can I find help and advice about cat care? I need to rehome my cat. Can you help?

Volunteer or work for Cats Protection

How can I volunteer with Cats Protection?
I'd like to work for Cats Protection.

I'd like to work for Cats Protection.

Great! We have a number of roles in the charity - from cat care assistants to shop managers. If you're interested in working with Cats Protection, you can view our latest vacancies here. 

Donate

Donate to Cats Protection

Fundraise for us

How can I raise funds for Cats Protection?
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