Hands-Free Homing - The Adoption Process

Please note although we are currently closed to visitors due to restrictions surrounding Coronavirus (Covid-19), our work here continues, and we are currently rehoming via a new hands-free homing approach.

Our aim is to ensure that we can continue to help as many cats as possible during this difficult time by matching them with their perfect family and freeing up more space in our centres for other cats in need in the local area, whilst meeting the strict guidance provided by the Government and DEFRA.

We have in place extensive procedures that are enabling carefully controlled rehoming without putting people at risk of infection, and without a negative impact on cat welfare. Therefore, we cannot guarantee that you will be able to adopt a cat at this time but we will be ensuring that all our cats are matched with potential owners who are able to provide the environment and lifestyle required by each cat’s individual needs. 

How to adopt

We will be advertising cats on our website with the addition of a video of each cat.  Do please have a look at the specific personalities and requirements of each cat of interest before applying as this will allow you to get some idea of the cat’s individual personality and needs.

Adopt with Confidence: Our usual policy of openness and honesty still stands – we will advise you of any medical or behavioural concerns, and we will carefully assess each and every match before deciding whether the home is suitable.


If you are interested in offering a cat a permanent home and like the look of one of the cats on our ‘Adopt a Cat’ page, you will need to send interest via the contact form for the cat you are interested in adopting.   Please be aware we often receive multiple interests for the same cats meaning we cannot guarantee you will be able to adopt a cat at this time but we will be looking to ensure that all our cats are matched with potential owners who are able to provide the environment and lifestyle required by each cat's individual needs.     
We often have a range of cats and kittens in our care with differing needs, and our staff will be happy to tell you about the cat you have in mind, as we want to ensure the one you choose will be right for you and your home.

* Due to current restrictions we are only able to rehome within a radius of approximately 20 miles of our Centre.


If we think you’re potentially a match, we will call or email you to discuss the cat in more detail. At this stage we will ask for proof of your address and landlord consent (where applicable).    Once this has been received and if a good match has been ascertained, should you wish to proceed we will arrange an Adoption Appointment via the telephone or video call (if needed) to talk you through moving forward to adoption.


Once the reservation has been agreed, we will send you the cat’s paperwork via email for you to review and sign. We will only be able to finalise the Adoption once this paperwork is received and the Adoption fee has been paid.

The paperwork consists of a Medical Summary, Adoption Form, and PetPlan Terms for your free one month of insurance cover. During your Adoption appointment we will talk through this paperwork and discuss settling your new friend into their home.

Arrangements will be made for you to pay the adoption fee of £85 per cat / £95 per kitten by card payment over the phone.  There will also be options to purchase supplies, join our membership scheme and make a donation to help us in the work that we do. We are sorry to advise we are unable to take any other method of payment at this time.

Once this is complete, we will arrange a mutually convenient time and date for your new addition to come home, along with their completed paperwork.    In times where Government guidelines allow collection, please note entry to the Centre itself will not be available at this time.


We will be in contact with follow up calls through the early weeks to see how your cat is getting on in their new home. This starts from the day the cat comes home.  Once we reach 21 days, we will no longer contact you for updates, but our help doesn’t end there. We are only a phone call away, so please do not hesitate to get in touch for any advice you may need!

You may also like to consider signing up to our Membership scheme which gives you access to the Vetfone line, and we may ask if you would be willing to participate in homing success stories articles.

Frequently Asked Questions

  • How will you be maintaining social distancing and minimising risk to customers and our team?

Our team always wear aprons and practice good hand hygiene when handling cats, but we will now also use disposable gloves when touching carriers. We will put on a fresh pair of gloves to carry your cat to our front door at the point of collection. 

Access to the centre itself is not available at this time, and the cat will be collected outdoors allowing for safeguarding and safe distancing.  Full details of our Cat Collection Protocol will be sent to you in advance of collection.  

We recommend carrying alcohol hand gel for your hands during this process, and suggest you wash your hands once you have set the cat up in its safe room. 

  • What happens if I change my mind? 

Your reservation is not binding, so you can cancel any time up until the completion of the adoption paperwork. As our team are working hard to facilitate a number of enquiries, we would be grateful if you could carefully consider the commitment of adopting a cat before reserving.

Once you adopt the cat, you take full responsibility for their care.

If you feel that they are not settling in well we ask that you give it some time and follow the settling in guidance provided. You can also discuss any concerns you may have during the pre-arranged follow up calls.

If after this you feel that the cat is not a good match for your home please contact us and we will arrange for the cat to be returned as soon as possible. 

  • What if my cat becomes unwell? 

Vet practices have been advised to only see cats in emergency situations. Many practices are offering consultations by phone or video call but you may wish to find out your chosen vet’s current status before you adopt.

You may also like to consider signing up to our Membership scheme which gives you access to our Vetfone line. 

  • Why can’t I come into the centre and see the cats before I commit?

In line with the Government’s advice on the COVID-19 pandemic, our centre is closed to the public with the adoption process entirely Hands Free.