Hands-Free Homing - The Adoption Process

Our aim is to ensure that we can continue to help as many cats as possible by matching them with their perfect family while freeing up more space in our centres for other cats in need in the local area.   

From 19 July 2021, we will be continuing with our virtual hands-free homing approach but with the added option of matched adopters being invited to meet the cat by pre-arranged appointment.

How to adopt

Cats ready to start looking for their new homes are advertised on our website, providing an overview of their individual personality and need, including photos and a video.  It is important to look at the specific personalities and requirements of each cat of interest to consider if you feel they could be a match for your home before applying.

Adopt with Confidence: Our usual policy of openness and honesty still stands – we will advise you of any medical or behavioural concerns, and we will carefully assess each and every application before deciding whether the home is deemed a match.


If you are interested in offering a cat a permanent home and like the look of one of the cats on our ‘Adopt a Cat’ page, you will need to send interest via our contact form for the cat you are interested in adopting. If you are unable to use this method, please call our centre on 03000 120 175.

Please be aware we often receive multiple interests for the same cats meaning we cannot guarantee you will be able to adopt a cat at this time. We will be looking to ensure that all our cats are matched with potential owners who are able to provide the environment and lifestyle required to suit each individual cat’s needs.     

* Please note in order to be able to provide appropriate support to our customers we are prioritising adopters in our local area, within approximately 20 miles of our Centre.   


If we think you could be a potential match, we will call or email you to discuss the cat in more detail. At this stage we will ask for proof of your ID and address and landlord consent (where applicable).    Once this has been received and a good match has been ascertained, from Monday 19th July 2021 (Government restrictions allowing) should you wish to proceed we will be able to offer an appointment for you to come to the centre to meet the cat you wish to adopt.

* Please note the cattery remains closed to all but pre-arranged adoption appointments, and appointments will be for restricted sized groups.


Once the reservation has been agreed, we will discuss settling your new friend into your home, and where possible we will send you the Adoption paperwork via email for you to review and sign. We will only be able to finalise the Adoption once this paperwork is received and the Adoption fee has been paid.

Adoption paperwork consists of a Medical Summary, Adoption Form, and PetPlan Terms for your free one month of insurance cover. 

Arrangements will be made for you to pay the adoption fee of £85 per cat / £95 per kitten, preferably by card payment over the phone.  There will also be options to purchase supplies, join our membership scheme and make a donation to help us in the work that we do. 

Once this is complete, we will arrange a mutually convenient time and date for your new addition to come home, along with their completed paperwork.    


We will be in contact with follow up calls through the early weeks to see how your cat is getting on in their new home. This starts from the day the cat comes home.  Once we reach 21 days, we will no longer contact you for updates, but our help doesn’t end there. We are only a phone call away, so please do not hesitate to get in touch for any advice you may need!

You may also like to consider signing up to our Membership scheme which gives you access to the Vetfone line, and we may ask if you would be willing to participate in homing success stories articles.

Frequently Asked Questions

  • What is the timeframe when looking to adopt?

 At the present time we are often receiving multiple applications for the cats in our care, and it can take time to look at each application individually.   If you have not heard within 3 days, please continue to look at the website.

Once matched with a cat and invited to proceed to adoption, the process is generally very quick, often between 3-7 days so it is important to apply for cats at an appropriate time, avoiding times when you may be having eg building work or a holiday for example.

  • What does a pre-adoption appointment look like?

Adopters will be invited to come to the centre for a pre-arranged appointment to meet the cat.   On arrival, you will be met by one of our team who will introduce you to meet the cat you have been potentially matched with.      Appointment times will be restricted to 1 hour, and we will not be able to facilitate viewings of any other cats.

Until further notice we will be restricting the number of customers in the building at any one time so we would ask that customers keep to their appointment time as closely as possible.

Please note we will only be able to facilitate restricted numbers in the cattery so please discuss who will be accompanying you (if applicable) prior to your appointment.

  • Government guidelines regarding face coverings and symptoms of Covid19

In order to ensure public safety and the safety and wellbeing of our staff so they are able to continue caring for our cats, we politely ask that face coverings are worn during your visit to the centre.

Should you feel unwell and have any symptoms of Covid19 or have been asked to self-isolate we would ask that you refrain from visiting the centre.    

  • What happens if I change my mind? 

Your reservation is not binding so you can cancel any time up until the completion of the adoption paperwork. As our team are working hard to facilitate a number of enquiries, we would be grateful if you could carefully consider the commitment of adopting a cat before reserving and act promptly when appointments are offered.

Once you adopt the cat, you take full responsibility for their care.

If you feel that they are not settling in well we ask that you give it some time and follow the settling in guidance provided. You can also discuss any concerns you may have during the pre-arranged follow up calls.

 If, after this you feel that the cat is not a good match for your home please contact

  • Why can’t I just come into the centre and have a look at the cats?

As well as continuing to work as safely as we can, we have seen a number of health benefits to the cats in our care who have been enjoying the much quieter more settled environment.   Customer feedback following our change to hands-free homing approach has also been very positive, allowing for a more enjoyable experience overall.

Our shop and reception area will remain open for general enquiries/purchases during our opening hours of Fri-Tue from 12pm - 4pm.   We are closed on Wednesday and Thursday to all but pre-arranged appointments.

If you have a family member or friend wanting to adopt but does not have access to the internet, please ask them to contact the Centre on 03000 120 175 to discuss how we can assist them.