Contact Us

If you urgently need our help to rehome your cat please call our national helpline on 03000 12 12 12 or email 

If your cat needs urgent veterinary treatment please call your vet in the first instance and your veterinary team will be able to triage the case over the phone. They will likely then offer a phone, video or face to face consultation dependent on the urgency / need for the patient to be seen. Please make sure you are aware of your veterinary practice's opening hours and consult protocols at this time.


Please note that we have temporarily suspended all operations - we hope to be back up and running as soon as possible.

In the meantime, if you are looking for help with neutering, please visit the main Cats Protection website to find out more about the West Midlands Neutering Campaign, where qualifying owners can have their cat neutered and microchipped for £5

For general cat care help and advice, please visit the main Cats Protection webiste at or call 03000 121212.

For details of other organisations who may be able to help, please visit

Please see our Frequently Asked Questions section, which may answer your query. 

Please bear in mind most of our volunteers also have full or part time jobs. We give our spare time for free to help. We endeavour to respond to all communications as quickly as possible, but  you may not get an instant reply to your email or telephone call. We aim to respond as quickly as possible. 

Our main phone number: 01952 305645
Adopting one of our cats:

Rehoming your cat:

Our Shop: 01952 812753  - Post Box 1, Storage Giant Telford, Unit D, Stafford Park 9, Telford, TF3 3AF

Most lines are open during office hours and on Saturday mornings, unless otherwise stated. 
Telephone: 01952 305 645

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We'd love to keep in touch, by telling you about our work with cats, inviting you to support fundraising appeals, join events, campaigns or to volunteer. Rest assured, we'll never swap or sell any details about you with other organisations.

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If you wish to change the ways we contact you, please contact Supporter Services by telephoning 0800 160 1012 Monday to Friday during office hours (9am-5pm), emailing or writing to us at Freepost Cats Protection.

We will also process your data for administrative purposes and to contact you about your enquiry.

Please visit if you have any questions about how we use your data.