• You are here:
  • Home

SMS terms and conditions

Cats Protection run a variety of mobile services including but not limited to:

  1. Text for information/call back for our Cat Guardians service
  2. Text for information/call for how to play our lottery
  3. Make a one off gift via text to Cats Protection as a whole, one of our centres or our Paws Protect service
  4. Make a regular gift to Cats Protection as a whole or one of our centres
  5. Make a regular payment to play our lottery

Text to donate (single donation)
This is a charity donation service run by a third party for Cats Protection.

To donate £3 just text the word THREE to 70030
To donate £5 just text the word FIVE to 70030
To donate £10 just text the word TEN to 70030

This charity donation service enables you to donate and receive information about the work of Cats Protection and by using it you agree that we may contact you in the future.

If you’d rather we didn’t, text NOINFO CATS to 78866 or contact our Supporter Services team on 0800 917 2287 or email supporter.services@cats.org.uk 

Cats Protection receives 100% of your donation.

You can only donate from a UK mobile phone number. You cannot donate using this service from a mobile phone number from Republic of Ireland, Channel Islands or Isle of Man. If you donate using this service from a UK mobile abroad, you may incur additional network charges. You must obtain permission from the bill payer before sending a text message. You must be 16 years old or over to send a text donation.

There is a limit of four times per day you may make a donation via text but some mobile networks have a daily limit of £30 in premium. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.

For a limited time, we will also be publishing numbers to the following:

  • To donate £5 just text the word COLD to 70999/70233/70456/70577/70722 or the word SAFE to 70456.
  • These numbers are different as we broadcast these on different TV channels and will monitor the success of each number to make our appeals as cost effective as possible. Cats Protection still receives 100% of the donation. The cost of the text is £5 or the donation amount plus your standard network rate.
  • By texting one of the above numbers, you consent to future phone and SMS marketing contact.
    Alternatively, you can text COLD NO to 70999 or SAFE NO to 70456 to give a £5 single donation without receiving further contact by phone and SMS, you will still receive payment admin texts.

Text to donate (regular giving)

This is a charity donation service run by a third party for Cats Protection.

Texts to 81066, 81456, 82010, 83010, 88010, 70007, 88008, 82727, 70099, 81400 cost £3 per month plus network charge for the keyword CATS
Texts to 70007, 70111, 70020, 70755, 70030 cost £3 per month plus network charge for the keyword COLD
Texts to 70020, 70025, 70030, 70755 cost £5 per month plus network charge for the keyword CATS.

Text to play the Cats Protection lottery

Texts to 70755, 72777, 82727, 88008, 70111, 70007 using the keyword CAT cost £5 plus three standard network rate messages. This payment will be taken every five weeks for the purchase of one entry into the following five Cats Protection Weekly Lottery draws. To enter our Lottery you must be over 18 and a UK resident. For full terms and conditions visit https://www.winwithcats.cats.org.uk/rules

Text giving for centres
This is a charity donation service run by a third party for Cats Protection. Each of our centres has their own unique code listed below.
Texts to 70577 using one of the codes listed in bold below cost £5 plus standard network charge. This is an initial one off donation. You will then be asked if you would like to sign up to give a regular gift to relating to that adoption centre. If you reply YES then this will cost £5 per month plus standard network charges.

EVES Evesham Adoption Centre
BEL Belfast Adoption Centre
BIRM Birmingham Adoption Centre
BRED Bredhurst Kent Adoption Centre
BRID Bridgend Adoption Centre
CARD Cardiff Homing & Information Centre
CHEL Chelmsford & District Adoption Centre
CORN Cornwall Adoption Centre
DERB Derby Adoption Centre
DERE Dereham Adoption Centre
DOWN Downham Market Adoption Centre
EAST Eastbourne Adoption Centre
EXET Exeter Axhayes Adoption Centre
FERN Ferndown Homing Centre
FORT Forth Valley Adoption Centre
GILD Gildersome Homing Centre
GLAS Glasgow Adoption Centre
HASL Haslemere Adoption Centre
HERE Hereford Adoption Centre
IOW Isle of Wight Adoption Centre
MANS Mansfield Adoption Centre
MITC Mitcham Homing Centre
NCAC National Cat Adoption Centre
NEWB Newbury & District Adoption Centre
NLDN North London Adoption Centre
NOTT Nottingham Adoption Centre
STHL St Helens Adoption Centre
TAUN Taunton Homing & Information Centre
TYNE Tyneside Adoption Centre
WARR Warrington Adoption Centre
WREX Wrexham Adoption Centre
YORK York Adoption Centre

This is a monthly subscription service where you receive a free text message the day before your gift is due. If you are happy to give, you don't need to do anything and your donation will come off that particular month's phone bill or your pay-as-you-go credit, plus you’ll be charged for one standard rate message.
Cats Protection will receive 100% of your donation.

By using this service, you agree that we may call you on your mobile with news about how your support is helping our work with cats in the future. We may also occasionally send you information about Cats Protection’s work. But if you'd rather not hear from us, please contact our Supporter Services team on 0800 917 2287 or email supporter.services@cats.org.uk

Using SKIP

If you would prefer not to give for a particular month, reply SKIP within 24 hours of receiving the text and we will not proceed with your donation for that month. You'll receive a message confirming that your payment will not be taken. You’ll be charged one standard rate text message.
If your phone is out of range or switched off when we send the first text, you don't need to worry. We will only take your gift 24 hours after we know that your phone has received our message.

See your gifts in action

We want you to see the difference your gifts are making so we will send you links to images and other content that you can view on an internet-enabled phone – or on your computer. We won't charge you for this content but, as with any mobile browsing, viewing it could mean you incur charges from your network provider.

Ending your support

We hope that you won't cancel your gift and that you will use the SKIP system if you decide not to give in a particular month. However, if you want to end your gifts permanently, you can reply and text STOP to unsubscribe. You’ll be charged one standard rate text message.

In order to stop your regular gift:

For £3 codes text STOP to 70007
For £5 codes text STOP to 70800
In the event that any of our text messages cannot be delivered to you, your mobile network will try to redeliver the message for the next 14 days. If still unsuccessful we will stop trying for that month and try again next month as normal.

Text for information/Callback

This is a charity service run by a third party for Cats Protection.

For more information/a call back about our Cat Guardians service
Texts to 60155, 66010, 70025, 70030, 70755, 80010, 83010, 83310, 84010 cost your standard network charge for the keyword CATS
Texts to 87222 cost your standard network change for the keyword CAT

For more information/a call back about how to play our Cats Lottery
Texts to 82085, 80039, 83023, 82023, 60062, 81025, 81066, 60155, 88010, 88008, 66010, 78866, 80010, 82727, 83010, 83310, 86777 cost your standard network charge for the keyword PLAY

Texts to 70233, 70099, 70020, 70030, 70025, 70456, 70577, 78866, 81400, 70722 cost your standard network charge for the keyword CAT

The SMS services to Cats Protection are supplied by a third party provider. We are therefore not liable for any delays or failures in your receipt of any SMS messages. Delivery is subject to transmission from your network operator and processing by your mobile phone device.

Data obtained from you in connection with this SMS service may include your mobile number, your carrier's name, and the date, time and content of your messages and other information that you may provide. By using this service you consent to receiving, from time to time, further communication from Cats Protection.

If you would prefer not to be contacted by us in the future please contact our Supporter Services team on 0800 917 2287 or email supporter.services@cats.org.uk quoting your full name and mobile number.

Please note, if you already receive information from Cats Protection we will continue to send it unless you tell us otherwise by contacting us as above.

Text number queries

If you are unsure about a text number, code, or amount you have seen or have any queries regarding text giving please get in touch with our Supporter Services team by phone: 0800 917 2287or by email: supporter.services@cats.org.uk

Data protection

All information collected is processed in accordance with our legal requirements and the Data Protection Act 1998 and the GDPR 2018.

We are completely committed to protecting our supporters’ personal information, as well as being open and honest about how we collect, store and use the information we receive.

For more information please read our Privacy Policy

Supporter Services Number - 0800 917 2287
Charity No. 203644 (England and Wales) and SC037711 (Scotland)