Thinking of Adopting?
The adoption process..
In selected Cats Protection centres, during the lockdown restrictions surrounding the coronavirus (COVID-19) we are trialling a new hands-free homing approach for some of our cats. We are delighted to be offering this here at Exeter Axhayes ! Our hands free homing process is in place to ensure that we can continue to help as many cats as possible at this time by matching them with their perfect family and freeing up more space in our centres. If you’re interested in adopting a cat from us please take a look at the specific personalities and requirements of each of our cats. If you think you could be the #PurrfectMatch for one of these lovely moggies, please complete a contact form which is linked at the bottom of each cat's profile. We have a range of cats and kittens in our care with differing needs, our staff will be happy to tell you all about the cats, so that the one you choose will be right for you and your home.
Please note: We have in place extensive procedures that are enabling carefully controlled rehoming without putting people at risk of infection, and without a negative impact on cat welfare. Therefore, we cannot guarantee that you will be able to adopt a cat at this time but we will be ensuring that all our cats are matched with potential owners who are able to provide the environment and lifestyle required by each cat’s individual needs.
Often we experience a high volume of interest for the cats which become available so it is possible you will be unsuccessful on a few occasions before you are selected to adopt. Unfortunately the demand for cats is currently out weighing the number of cats which are available but please continue to apply for cats and hopefully we can find you a feline companion very soon.
How to adopt
Our cats which are available for homing are advertised on our website with descriptions, photos and videos. Please read the descriptions carefully to ensure the cat is suitable for your household before applying.
You can view the cats we currently have for adoption at www.cats.org.uk/axhayes/adopt-a-cat
If you are interested in offering a cat a permanent home and like the look of one of our cats, send us an enquiry through the website. We have a range of cats and kittens in our care with differing needs, our staff will be happy to tell you all about the cats, so that the one you choose will be right for you and your home. At this stage we will ask for proof of your address and landlord consent (if applicable).
Adopt with Confidence, our usual policy of openness and honesty still stands – we’ll ensure you’re aware of any medical or behavioural concerns, and we will carefully assess each and every match before deciding whether the home is suitable.
If we think you’re a match, we’ll give you a call or email you to discuss the cat and potentially reserve them for you! We will then send you all the relevant information aout the cat you have reserved, our shop price list and settling in tips. During our pre-adoption call we will book in a second call for the next step of the adoption.
Once the reservation has been placed, we’ll send you the cat’s paperwork via Adobe Sign which we will discuss with you during the adoption call. During this call we will also answer any further questions, ensure you are prepared for settling the cat in and take payment for the cat and any shop goods.
The paperwork consists of a Medical Summary, Adoption Form, and PetPlan Terms for your free one month of insurance cover. There will also be options to join our membership scheme and make a donation. We are unable to take any other method of payment apart from card at this time. Once this is complete, we will book you in for collection or delivery of your cat depending in current restrictions.
Adoption fees are £85 for cats under the age of 12 and £75 for cats over the age of 12.
We will arrange times to catch up with you to see how your cat is getting on in their new home and provide any advice you may need. This starts from the day the cat is delivered and we will check in with you at 3, 7 and 21 days from their arrival. At the end of the 21 days we will no longer contact you for updates, but our help doesn’t end there. We’re only ever a phone call away, so please don’t hesitate to get in touch for any advice you might need! You may also like to consider signing up to our Membership scheme which gives you access to the Vetfone line, and we may ask if you would be willing to participate in homing success stories articles.
Frequently Asked Questions
- How will you be maintaining social distancing and minimising risk to customers and drivers?
Our team always wear aprons and gloves when handling cats, but we will now also use disposable gloves when touching carriers. We will put on a fresh pair of gloves to carry your cat to your door. Our driver will leave the cat on your doorstep and knock/ring the bell/call you. We will wait at a safe distance to see that you have received the cat before leaving. We suggest that you wash your hands once you have set the cat up in its safe room. The process will be the same when collecting from the centre and you will not be able to enter the building.
The collection/delivery process will depend on current local restrictions and will be explained to you during your adoption call.
- What happens if I change my mind?
Your reservation is not binding, so you can cancel any time up until the completion of the adoption paperwork. As our team are working hard to facilitate a number of enquiries, we’d be grateful if you could carefully consider the commitment of adopting a cat before reserving.
Once you adopt the cat, you take full responsibility for their care.
If you feel that they are not settling in well we ask that you give it some time and follow the settling in guidance provided. You can also discuss any concerns you may have during the pre-arranged follow up calls.
If after this you feel that the cat is not a good match for your home please contact us and we will arrange for the cat to be collected as soon as possible.
- What if my cat becomes unwell?
Vet practices will vary as to how much they can offer depending on local restrictions. Many practices are offering consultations by phone or video call but you may wish to find out your chosen vet’s current status before you adopt. If you are very concerned about your cats health please do not hesitate to contact a vet, if you are looking for advice on a minor ailment or behaviour reasons then please do call our centre for advice.
You may also like to consider signing up to our Membership scheme which gives you access to our Vetfone line.
- Why can’t I come to the centre and see the cats before I commit?
In line with the Government’s advice on the COVID-19 pandemic, our adoption process is entirely Hands Free.