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Read about our website terms and conditions

1. Definitions

In the context of these terms and conditions, the following words shall have the following meanings:

"Cats Protection" means Cats Protection (CP), a charity registered under the number 203644 and a company (Cats Protection Enterprises Ltd) limited by guarantee registered under the number 2953832, having its register offices at: The National Cat Centre, Chelwood Gate, Haywards Heath, Sussex, RH17 7TT;

"The Website" means and affiliated Branch or Adoption Centre websites with a URL starting then the Branch name. Branches and Adoption Centres with different URLs are independent of the "Website" and are responsible for their own content.

"The Material" means all of the information, data, text, graphics, links or computer code published on, contained or available on the Website;

"User" means the individual, firm, company or organisation accessing this website, making a donation or placing an order;

2. Applicable terms and conditions

The Website is owned by Cats Protection and any use made of this site (including registrations and donations made via the Website), are subject to these terms and conditions. Cats Protection may, at its sole discretion, modify or revise these terms and conditions at any time by updating the text of this page.

3. Use of the Website

Anyone is entitled to view any non-password protected parts of the Website and to use the information contained therein for their own purposes, provided that:

3.1 it is solely used for information purposes and reproduced for personal use only. It is not for reproduction on any other website or for commercial gain.

3.2 any links created to the Website are notified to and approved by Cats Protection before they are created.

3.3 no part of the Website is copied, stored in a retrieval system, or transmitted in any form or by any means to any third party without the written permission of Cats Protection.

4. Copyright and trade marks

4.1 Copyright in the Material is owned by Cats Protection or its content suppliers. Unauthorised use of the Material including reproduction, storage, modification, distribution or republication without the prior written consent of Cats Protection or, where applicable, the respective copyright owner(s) is prohibited.

4.2 The names and logos of Cats Protection and all related product and service names, designs marks and slogans are the trade names, service marks or trade marks of Cats Protection and may not be used without the prior consent of Cats Protection.

4.3 All works in the nature of databases attract database rights.

5. Disclaimer

The Website is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. Users should seek appropriate advice before taking or not taking any action based on information contained in this Website. So far as permissible by law, Cats Protection does not accept any liability to any person relating to the use of any such information.

Whilst Cats Protection has taken every precaution in compiling this site, neither it nor, any contributors to the site can be held responsible for any action (or the lack thereof) taken by any person or organisation wherever they shall be based, as a result, direct or otherwise, on information contained in or accessed through this Internet site. The site offers useful cat care information and advice, but SHOULD NOT be seen as a substitute for seeking veterinary advice. If you are at all worried about your pet, Cats Protection recommends consulting your vet.

6. Specific audience

The Website is intended for use by UK residents and only in relation to their activities within the UK. It may be dangerous to apply any of the information on the Website to activities outside the UK.

Cats Protection does not represent or warrant that the information accessible via the Website is accurate, complete or correct. Cats Protection has no liability whatsoever in respect of any use which you make of such information, except in the case of personal injury or death caused by the negligence of Cats Protection.

The information provided on this Website has not been written to meet individual requirements and it is your sole responsibility to satisfy yourself prior to using the information in any way for your purposes. Before making any decisions based on the information contained on the Website, you are strongly advised to refer to alternative, independent sources of information to substantiate the basis for your decision. Always seek veterinary advice if you are concerned about your pet's health.

7. Warranty and indemnity

The User warrants to Cats Protection that it will not use the Website, the Material or any part thereof for any purpose that is in contravention of any applicable law or regulation or in a manner that will infringe the copyright, trademarks, service marks or other intellectual property rights of third parties or violate the privacy, publicity or other personal rights of others or in any defamatory, obscene, threatening, abusive or hateful manner. The User shall indemnify Cats Protection, its employees and agents, harmless against all claims, liability, losses, damages and expenses including, without limitation, legal fees and costs arising out of or incurred as a result of any claims made, or litigation brought, against Cats Protection, its employees and agents, as a result of the use by the User of the Website, the Material or any part thereof for whatever purpose, to the fullest extent permitted by law.

8. Limitation of liability

Cats Protection hereby disclaims all warranties and conditions with regard to the Material and any goods or services supplied in relation to the Website, whether express or implied or statutory (including all implied warranties and conditions of merchantability and fitness for a particular purpose). In no event shall Cats Protection be liable for any indirect, punitive, special, incidental, or consequential damages whatsoever even if Cats Protection has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of the Website, interruptions or delays to the Website, the provision of or failure to provide services, or for any information, Material, goods and services obtained through the Website or otherwise arising out of the use of the Website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

9. Third party websites

The Website contains links to websites operated by parties other than Cats Protection. Such links are provided for the User's convenience only. Cats Protection does not control such websites, and is not responsible for their content. Cats Protection's inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. The User is solely responsible for evaluating the accuracy and completeness of any information contained on the third party websites, and also the value and integrity of any goods and services offered by such websites.

10. Privacy and Data Protection

Our Privacy Statement can be read in full here.

11. Viruses

Whilst Cats Protection makes all reasonable attempts to exclude viruses from the website it cannot ensure such exclusion and no liability is accepted for damage caused through the downloading of viruses. Therefore, you are recommended to take all appropriate safeguards before downloading information from the Website.

12. Online Transactions

Cats Protection reserves the right to vary event/competition registration fees and the prices of any goods or services listed without notice. All event/competition registrations and orders for goods or services are subject to availability and Cats Protection reserves the right to refuse to accept any registration and to refuse to supply any goods or services to any individual.

13. Encryption

Although the Website uses encryption security software in areas where online payment details are accepted, the security of information and payments transmitted via the Internet cannot be guaranteed. Any loss incurred or sustained by any User who transmits information by means of e-mail or other Internet links shall be borne solely and exclusively by such User and in no event shall any such loss, in whole or part, be borne by Cats Protection or its agents.

14. Force majeure

Cats Protection shall not be held to be in breach of its obligations hereunder nor liable to the User for any loss or damage which may be suffered by another party due to any cause beyond its reasonable control including without limitation any act of God, fire, storm, flood, lightening, disease, strike, trade dispute, act of terrorism, any act or omission of government or regulatory bodies or communications operators.

15. General

15.1 If any provisions of these terms and conditions are held to be invalid or unenforceable, the validity or enforceability of the remaining provisions shall not be affected.

These terms and conditions constitute the entire agreement between Cats Protection and the User and supersede all other communications and proposals, whether electronic or written, between the User and Cats Protection.

15.3 Any failure of Cats Protection to exercise or enforce any of its rights under these terms and conditions shall not be deemed to be a waiver of any such rights or operate so as to bar the subsequent exercise or enforcement or any such rights.

16. Jurisdiction

The terms and conditions and the use by the User of the Website shall be governed by the laws of England and Wales and the parties hereto submit to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the Website and/or any transactions made on the Website, or these terms and conditions.

17. Text to donate:

This is a charity donation service run by a third party for Cats Protection.

Texts to 70007, 70099, 81400, 82727, 88008 cost £3 per month plus network charge for the keyword CATS.

Texts to 70020, 70025, 70030, 70755 cost £5 per month plus network charge for the keyword CATS.

This is a monthly subscription service where you receive a free text message the day before your gift is due. If you are happy to give, you don't need to do anything and your donation will come off that particular month's phone bill or your pay-as-you-go credit, plus you’ll be charged for one standard rate message.

Cats Protection will receive 100% of your donation.

By using this service, you agree that we may call you on your mobile with news about how your support is helping our work with cats in the future. We may also occasionally send you information about Cats Protection’s work. But if you'd rather not hear from us, please contact our Supporter Services team on 0800 917 2287 or email

Charity No. 203644 (England and Wales) and SC037711 (Scotland).

18. Paws Protect - text to donate

This is a charity donation service run by a third party for Cats Protection.

To donate £3 just text the word PAWS to 70007
To donate £5 just text the word PAWS to 70025

Cats Protection receives 100% of your donation.

You can only donate from a UK mobile phone number. You cannot donate using this service from a mobile phone number from Republic of Ireland, Channel Islands or Isle of Man.

If you donate using this service from a UK mobile abroad, you may incur additional network charges.

You must obtain permission from the bill payer before sending a text message. You must be 16 years old or over to send a text donation.

This charity donation service enables you to donate and receive information about the work of Cats Protection and by using it you agree that we may contact you in the future. If you’d rather we didn’t text NOINFO CATS to 78866 or contact our Supporter Services Team on 0800 9172 287 or email

There is a limit of four times per day you may make a donation via text but some mobile networks have a daily limit of £30 in premium. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.

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